Carefully remove any jammed paper or bits of torn paper from the product. Remove the paper slowly. Figure : Remove paper from the front of the product. Step four: Make sure that the carriage can move freely Press the Power button to turn on the product. With the product turned on , disconnect the power cord from the rear of the product, if it is not already disconnected. If pieces of paper remain in the product, more paper jams can occur. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
Step five: Print a self-test report Print a self-test report to make sure that the hardware functions correctly. Make sure that plain white paper is loaded in the input tray. Press and hold the Power button. While holding the Power button, press the Resume button four times.
The self-test report prints. If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution. Solution five: Clean the paper rollers Follow these steps to clear the paper feed rollers inside the product. Step one: Clean the paper rollers Your product has either a rear access door, or a duplexer.
Choose from the following two methods to clean the paper rollers through the rear access door or the duplexer. Method one: Clean the paper rollers through the rear access door Follow these steps to remove the rear access door and then clean the paper rollers in the rear of the product. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers. Press the Power button to turn off the product. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the paper feed rollers and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure : Paper feed rollers. Figure : Paper pick roller. Lightly dampen a cotton swab moistened with bottled or distilled water, and then squeeze any excess liquid from the swab. Press the swab against the paper pick roller, and then rotate the roller upward with your fingers.
If this roller is not clean, more paper feed issues are likely to occur. Figure : Clean the paper pick roller. Method two: Clean the rollers through the duplexer Follow these steps to remove the duplexer and then clean the paper rollers in the rear of the product.
Clean the rollers with the damp cloth. With the damp cloth, clean the rollers inside the duplexer. Rotate the rollers as you clean them to make sure they are clean all the way around. Step two: Print a self-test report Print a self-test report to make sure that the hardware functions correctly. How to print a self-test report Make sure that plain white paper is loaded in the input tray. Solution six: Perform a power reset Follow these steps to reset the product.
Step one: Reset the printer. Solution seven: Service the printer. If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document. Issue: The Power light is on and the Resume light blinks when trying to print on banner paper When trying to print on banner paper, the Power light is on and the Resume light blinks.
The following light pattern displays on the product control panel:. The product might be ready to eject the banner paper. Solution Press the Resume button to eject the banner paper.
Issue: The Power light and the Resume light blink alternately In this error condition, the following light pattern displays on the product control panel:. Figure : The Power light and the Resume light blink alternately. Solution one: Perform a power reset Sometimes, resetting the product can clear a paper feed issue. Follow these steps to perform a reset.
Solution two: Check the condition of the paper, and then reload it Poor paper condition or quality might cause paper feeding issues. Follow these guidelines when choosing paper:. Use quality paper that meets HP product specifications. Do not use paper that has previously been printed on. Damp ink might cause the paper to stick together. Step one: Check the condition of the paper. Remove the stack of paper from the tray. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers.
Even small pieces of paper can cause paper feed issues. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper. Make sure that all the paper in the stack is the same size and type.
Never load mixed types of paper in the tray. The product can only process one type of paper at a time. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. Step two: Reload the paper Remove the output tray. Step three: Print a self-test report Print a self-test report to make sure that the hardware functions correctly.
Solution three: Clean the rollers Dust or paper residue on the rollers inside the product might cause paper feed issues. Follow these steps to clean the rollers. Step one: Clean the paper pick rollers inside the product Your product has either a rear access door or a duplexer.
Choose from the following two methods to clean the paper feed rollers through the rear access door or the duplexer. Method one: Clean the paper rollers through the rear access door Gather the following materials:. Method two: Clean the paper rollers through the duplexer Gather the following materials:. Solution four: Adjust the print settings The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.
This feature helps to avoid wasting ink and paper if the paper is not what you expected. Open the document that you were trying to print when the issue occurred. Click File , and then click Print. The Print dialog box opens. Make sure that your product is in the Name drop-down list box, and then click Properties. Click the tab that provides paper type and size settings. From the Size is drop-down menu, select the paper size that matches the paper in the tray. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
Click OK , and then click OK again to print the document. Solution five: Service the printer If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Issue: The Power light and the Resume light blink simultaneously In this error condition, the following light pattern displays on the product control panel:. Figure : The Power light and the Resume light blink simultaneously. Solutions A carriage jam can occur for several reasons. There might be an obstruction in the path of the carriage, or a paper jam. Follow these solutions in the order presented to resolve the issue. Solution one: Turn the printer off and then on again Follow these steps to turn the product off and then on again.
Step one: Turn the printer off and on again Press the Power button to turn off the product. If the product does not turn off, proceed to the next solution. Press the Power button to turn the product on. The product lights might flash and the carriage might move.
Wait until the warm-up period completes before you continue. Solution two: Clear any jammed paper Jammed paper can cause the carriage to stall. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
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